Privacy Policy

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ColdBox Privacy Policy

Last updated: 29 November 2025

ColdBox (“we”, “us”, “our”) provides mobile cold-storage services across the United Kingdom.
We are committed to protecting your privacy and handling your personal data in a lawful, transparent, and secure manner.

This Privacy Policy explains what personal data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cold Box Ltd
Keighley

Company Registration Number
10012312

Email:
enquiries@coldbox.co.uk

Phone:
07944 673339

We are the data controller of your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

• Name

• Business or delivery address

• Email address

• Phone number

• Payment information (processed securely by third-party payment processors)

• Booking and service details

• Any communications you send us

2.2 Information Collected Automatically

• Usage data from our website or booking system

• IP address

• Device type and browser type

• Cookies and tracking technologies

2.3 Information From Third Parties

• Payment providers

• Logistics partners

• Identity verification or fraud-prevention services (if applicable)

3. How We Use Your Personal Data

We use your data for:

• Providing and managing cold-storage services

• Processing bookings and payments

• Communicating regarding your orders or enquiries

• Delivering, servicing, and collecting ColdBox units

• Managing customer accounts and service history

• Improving our services and operations

• Maintaining safety and security

• Meeting legal and regulatory requirements

4. Legal Bases for Processing

We process your personal data only when we have a lawful basis, such as:

• Contract performance – to provide the services you request

• Legitimate interests – business improvement, fraud prevention, customer service

• Legal obligations – tax, accounting, safety regulations

• Consent – for optional marketing or cookie tracking

5. How We Share Your Information

We may share your personal data with:

• Delivery and logistics partners

• Payment processors

• IT and cloud-service providers

• Customer support platforms

• Legal, regulatory, or law-enforcement bodies (when required)

We never sell your data.

6. International Data Transfers

If any data is transferred outside the UK, we ensure adequate protection through:

• UK-approved adequacy decisions, or

• Standard Contractual Clauses (SCCs)

7. Data Retention

We retain your personal data only as long as necessary for the purposes described, or as required by law.
Typical retention periods include:

• Service records: up to 6 years

• Payment and invoice data: 6 years

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your data

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to certain processing

• Rights regarding automated decision-making

To exercise your rights, contact us at: enquiries:coldbox.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

9. Data Security

We use technical and organisational measures to protect your data, including encryption, secure servers, and access controls. However, no system is 100% secure.

10. Cookies

Cookies may be used by service providers to improve your experience and analyse usage. You can manage cookie preferences in your browser settings.

11. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date.

12. Contact Us

If you have questions about this policy or how your data is handled, contact:

ColdBox
enquiries@coldbox.co.uk
Telephone: 07944 673339

If you want, I can also:

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